Everything you need to know before starting Korederm.
Use, routines, scars, shipping and orders: we’ve gathered the most helpful answers here to help you move forward with peace of mind.
If you cannot find your answer, our Korederm team can assist you via the contact page.
The product
Frequently Asked Questions About Korederm
What exactly is Korederm?
What exactly is Korederm?
Korederm is a targeted stick-format treatment designed to help visually reduce the appearance of scars, acne marks and texture irregularities. The goal is to help skin look smoother, clearer and more even with regular use.
Who is Korederm for?
Who is Korederm for?
Korederm is for anyone who lives with visible post-acne marks or other fully healed scars, and who wants a simple, targeted, and realistic skincare routine they can maintain long-term.
What types of marks or scars can it target?
What types of marks or scars can it target?
Korederm can be used on many healed skin marks: acne scars, old marks, certain closed surgical scars, stretch marks, or other already healed surface irregularities.
It should not be applied to an open wound or unclosed skin.
How long does it take to see the first results?
How long does it take to see the first results?
Skin evolves gradually. The first visible changes typically appear after several weeks of regular application, then results become more pronounced with consistent use.
How long does a routine last?
How long does a routine last?
The duration depends on how long the brands have been established, their product range, and the regularity of application. Many customers choose multiple sticks to maintain their routine without interruption and give their skin time to regulate itself.
Is this a medical treatment?
Is this a medical treatment?
No. Korederm is a routine cosmetic skincare treatment. It neither replaces a dermatological diagnosis nor a prescribed medical treatment.
Can I use this if I already have a skincare routine or am undergoing dermatological care?
Can I use this if I already have a skincare routine or am undergoing dermatological care?
Yes, Korederm often fits into an existing skincare routine. If you already use very active skincare products or if you are being treated for a skin condition, consult your healthcare professional to plan the steps correctly.
Is this only for acne scars?
Is this only for acne scars?
No. Even though many customers use it for acne scars, Korederm can also be incorporated into a skincare routine targeting other fully healed scars and texture irregularities.
Use & routine
How to use Korederm daily
How to use Korederm?
How to use Korederm?
Apply the stick directly to clean, dry skin in a thin layer over the affected area. Repeat application morning and evening to establish a simple, regular routine.
How many times a day should it be applied?
How many times a day should it be applied?
The recommended routine is two applications per day, morning and evening. This regularity is what gives the routine lasting meaning.
Where should it be applied?
Where should it be applied?
Apply Korederm only to the specific scarred areas you wish to target on your face or body. Avoid open wounds, irritated areas, and unclosed skin.
Should it be applied on clean skin?
Should it be applied on clean skin?
Yes. Clean the area, dry it thoroughly, then apply Korederm. Clean, dry skin allows for easier, more consistent use.
Can we apply sunscreen or makeup afterwards?
Can we apply sunscreen or makeup afterwards?
Yes. Let it sit for 2 to 3 minutes, then follow up with your sunscreen, makeup, or the rest of your routine.
Should you massage it or let it sit?
Should you massage it or let it sit?
A thin layer is all you need. Let the product sit for a few minutes before applying additional skincare treatments. The most important thing is to avoid using too much and to be consistent.
Can it be used morning and evening?
Can it be used morning and evening?
Yes, that’s exactly the recommended routine. Just a few seconds each morning and evening are enough to anchor it into your daily routine.
Can I combine it with other targeted treatments?
Can I combine it with other targeted treatments?
Yes, but it’s better to avoid layering too many irritating active ingredients in the same area at the same time. If you have any doubts, simplify your skincare routine or seek professional advice.
Can I take breaks between two sticks?
Can I take breaks between two sticks?
Yes. But if your goal is to work on building regularity on established marks, a consistent routine generally delivers more consistent results than very spaced-out applications.
What should I do if I forget an application?
What should I do if I forget an application?
Simply follow the routine for the following application. There's no need to overwork the area. What matters is overall consistency over several weeks.
Formula & Precautions
What you need to know about the formula
What are the objectives of the formula?
What are the objectives of the formula?
This formula was designed to visually help reduce the appearance of marks, smooth out skin texture, and help the complexion look more even over time.
Is this a gentle formula?
Is this a gentle formula?
Yes, Korederm was designed to fit into a simple, targeted skincare routine without weighing down the skin. As with any skincare product, tolerance remains individual.
Is this an aggressive product?
Is this an aggressive product?
No. Korederm's approach is based on a regular, gradual routine, not a harsh effect or a promise of immediate transformation.
Are there any possible side effects?
Are there any possible side effects?
As with any care product applied to the skin, individual sensitivity is possible. If you experience persistent discomfort, discontinue use and consult a healthcare professional.
Can it be used on sensitive skin?
Can it be used on sensitive skin?
Yes, many sensitive skin types can incorporate it into their skincare routine. As a precaution, perform a patch test on a small area before starting if your skin reacts easily.
What should I do if I have a known allergy or sensitivity?
What should I do if I have a known allergy or sensitivity?
If you have a known allergy, very sensitive skin or a specific medical history, first test the product on a small area and consult a professional if necessary.
Is it compatible with an ongoing treatment?
Is it compatible with an ongoing treatment?
If you are undergoing a dermatological or medical treatment, the safest course of action is to consult your healthcare professional before adding Korederm to your routine.
Can I use it if I already have an identified skin problem?
Can I use it if I already have an identified skin problem?
If you have a diagnosed skin condition, persistent irritation, or a recent, still evolving scar, first consult your dermatologist or doctor.
Does Korederm replace the rest of your skincare routine?
Does Korederm replace the rest of your skincare routine?
No. Korederm is a targeted treatment that integrates into a full skincare routine. It does not replace gentle cleansing, sunscreen, or good daily skincare habits.
Orders, Shipping & Support
Helpful responses after your order
How long will it take for my order to ship?
How long will it take for my order to ship?
Orders are generally prepared within 24 to 48 hours before shipping.
Can I track my package?
Can I track my package?
Yes. As soon as your parcel is picked up and processed, a tracking link will be sent so you can track the delivery of your order.
I entered the wrong address, what should I do?
I entered the wrong address, what should I do?
Contact us as soon as possible with your order number and the correct address. If the order preparation has not yet been finalized, we will take the necessary steps to correct the shipment.
I did not receive my confirmation email
I did not receive my confirmation email
Remember to check your spam or junk mail. If you cannot find anything, contact us using the name used when placing the order and, if possible, the purchase date.
My package is running late
My package is running late
A slight delay can sometimes occur depending on the carrier. If the tracking does not update or if the delivery timeframe seems abnormal to you, contact us with your order number so we can investigate.
How can I get help using my routine?
How can I get help using my routine?
You can reach out to us via the contact page. Our team can help you clarify how to use Korederm, how often to apply it, or where this product fits into your skincare routine.
Can I modify or cancel my order?
Can I modify or cancel my order?
If your order hasn't been prepared yet, modifications or cancellations may sometimes be possible. Contact us promptly with your order number.
What should I do if my package arrives damaged?
What should I do if my package arrives damaged?
Take photos of the package and its contents as soon as you receive them, then contact us promptly. This will allow us to help you more effectively.
I want to speak to a human
I want to speak to a human
Write to us via the contact page with as many details as possible. Our team will respond clearly to you regarding your order, delivery, or use of Korederm.
Do you have another question?
Our team can help you with routine matters, placing orders, delivery, or using Korederm.
If your situation is specific, write to us and we will respond clearly.